Question 1

What services do you provide specifically for eCommerce sellers?

Accepted Answer

We provide comprehensive services tailored for online sellers including bookkeeping, GST filing, TDS/TCS compliance, inventory management, and Virtual CFO services.

Question 2

I'm just starting my eCommerce business. What registrations do I need?

Accepted Answer

You'll need: (1) Business entity registration, (2) GST registration, (3) Current bank account, (4) PAN, (5) MSME/Udyam, and (6) Trademark.

Question 3

Do I need a CA if I'm selling on Amazon/Flipkart?

Accepted Answer

Highly recommended for TCS reconciliation, GST compliance, income tax specialized knowledge, and maintaining books for funding.

Question 4

How do you charge for your services?

Accepted Answer

Flexible plans: Starter (up to ₹40L), Growth (₹40L-₹2Cr), Enterprise (above ₹2Cr), and Custom. Includes bookkeeping and GST/TDS compliance.

Question 5

Is GST registration mandatory for selling on eCommerce?

Accepted Answer

Yes, for inter-state supplies (mandatory on marketplaces), turnover exceeding ₹40L, or as required by platforms.

Question 6

What GST returns do I need to file as an eCommerce seller?

Accepted Answer

GSTR-1 (Sales), GSTR-3B (Summary), GSTR-9 (Annual), and GSTR-9C (Reconciliation).

Question 7

What is the GST rate for products I sell online?

Accepted Answer

0% (Essentials), 5% (Necessities), 12% (Processed foods), 18% (General merchandise), and 28% (Luxury items).

Question 8

How do I claim Input Tax Credit (ITC)?

Accepted Answer

Ensure supplier uploads invoices, verify in GSTR-2B, and claim in GSTR-3B for business expenses only.

Question 9

What happens if I miss a GST filing deadline?

Accepted Answer

Results in late fees (₹50/day), 18% interest, loss of ITC, and potential registration suspension.

Question 10

What is TCS that marketplaces deduct?

Accepted Answer

1% deduction (0.5% CGST + 0.5% SGST/IGST) under Sec 52. Sellers claim this credit in GSTR-3B.

Question 11

Do I need to pay TDS on business payments?

Accepted Answer

Yes, for commissions, rent (>₹6L), professional fees (CAs/Designers), and contracts (1% to 10%).

Question 12

How can I claim the TCS deducted?

Accepted Answer

Verify in GSTR-2B, ensure marketplace files GSTR-8, and claim as credit in GSTR-3B to offset liability.

Question 13

Why do I need professional bookkeeping?

Accepted Answer

Legal requirement, accurate data for tax filings, investor readiness, and marketplace reconciliation.

Question 14

What documents do I need to provide for bookkeeping?

Accepted Answer

Marketplace reports, bank statements, purchase invoices, expense bills, and inventory records.

Question 15

How often should I review my accounts?

Accepted Answer

Monthly (P&L), Weekly (Cash flow), Quarterly (Strategy), and Annually (ITR planning).

Question 16

Can you help with reconciliation across multiple marketplaces?

Accepted Answer

Yes, we reconcile sales, bank receipts, shipping fees, returns, and GST across Amazon, Flipkart, etc.

Question 17

How is income tax calculated for eCommerce?

Accepted Answer

Revenue minus all business expenses (COGS, fees, ads, etc.) equals Net Profit, which is taxed at slab/corporate rates.

Question 18

What business expenses can I claim to reduce tax?

Accepted Answer

COGS, marketplace fees, shipping, ads, rent, utilities, staff costs, and depreciation.

Question 19

When do I need to file Income Tax Return (ITR)?

Accepted Answer

July 31 for individuals; October 31 for companies or those requiring audits.

Question 20

Do I need a tax audit for my eCommerce business?

Accepted Answer

Required if turnover > ₹1 crore, or if turnover is ₹50L-₹1Cr and profit is < 6% (without presumptive tax).

Question 21

Should I register as a Proprietorship, LLP, or Pvt Ltd?

Accepted Answer

Proprietorship (low cost), LLP (limited liability, moderate compliance), Pvt Ltd (best for funding/scaling).

Question 22

Can I convert my proprietorship to a company later?

Accepted Answer

Yes. Involves new incorporation, asset transfer, closing old GST, and updating bank/marketplace accounts.

Question 23

Do I need MSME registration?

Accepted Answer

Recommended for collateral-free loans, lower interest rates, and patent subsidies.

Question 24

I want to raise funds for my eCommerce brand. How can you help?

Accepted Answer

Financial cleanup, business valuation, financial modeling, pitch decks, and due diligence support.

Question 25

What financial metrics should I track?

Accepted Answer

Gross Margin (>30%), Net Profit (10-15%), CAC/LTV ratio, Inventory Turnover, and ROAS.

Question 26

Can you help with getting business loans?

Accepted Answer

Yes, via financial statement prep, business plans, and liaison with banks/NBFCs.

Question 27

Do you use any software for accounts?

Accepted Answer

Cloud-based software integrated with marketplaces and banks for real-time access and automation.

Question 28

How do you ensure data security?

Accepted Answer

Bank-grade encryption, automated backups, NDAs, and secure access controls.

Question 29

I received a GST notice. What should I do?

Accepted Answer

Share with us immediately; we analyze, prepare the response, and handle hearings if needed.

Question 30

My GST returns don't match marketplace reports. How to fix?

Accepted Answer

We reconcile timing differences, returns, and commission deductions to correct subsequent returns.

Question 31

Can you help if my books are messy for past years?

Accepted Answer

Yes. We perform assessment, data reconstruction, reconciliation, and back-filing for compliance.

Question 32

How do I get started with your services?

Accepted Answer

30-min consultation, proposal, onboarding, and setup (takes 7-10 days).

Question 33

Will I have a dedicated person handling my account?

Accepted Answer

Yes, a dedicated Account Manager supported by a Senior CA and backend team.

Question 34

What if I'm not satisfied with your services?

Accepted Answer

We offer quality checks, transparent communication, and an easy exit/transition process.

Question 35

Do you only work with large sellers?

Accepted Answer

No, we work with sellers of all sizes, from ₹50k to ₹5Cr+ monthly sales.

Question 36

What's included in the monthly price?

Accepted Answer

All monthly packages include complete accounting, GST compliance, regular financial statements, and dedicated support. Specific features vary by package tier - review the detailed breakdown in each package card above. All prices are exclusive of government fees and GST.

Question 37

Can I upgrade or downgrade my package?

Accepted Answer

Yes! You can upgrade anytime. For downgrades, we require 30 days notice to ensure smooth transition. If on annual plan, changes will take effect at renewal. We'll help you find the right tier as your business evolves.

Question 38

What if I need services from multiple categories?

Accepted Answer

Many clients combine monthly packages with strategic services. For example, eCommerce Growth package + Virtual CFO, or Traditional Medium + Fundraising Advisory. We can create custom bundles with discounted rates for combined services.

Question 39

Do you offer payment plans?

Accepted Answer

Monthly packages are billed monthly or annually (with 17% discount). For large one-time services (Fundraising, IPO Advisory), we offer milestone-based payment schedules. For Startup Launch bundles, we accept 50% upfront and 50% on completion.

Question 40

What's not included in the monthly packages?

Accepted Answer

Government fees (GST filing fees, trademark fees, etc.) are not included. Audits, advanced strategic services (fundraising, M&A), additional state GST registrations beyond package limits, and specialized compliance (transfer pricing, international taxation) are billed separately.

Question 41

How do I know which package is right for me?

Accepted Answer

Start with our turnover guidelines and business type. Schedule a free 30-minute consultation and we'll assess your specific needs - number of transactions, states, platforms, complexity, and growth plans - to recommend the perfect fit.

Question 42

What's your onboarding process?

Accepted Answer

After package selection: (1) Initial consultation to understand your business, (2) Data collection and system setup (1 week), (3) Historical data cleanup if needed, (4) Regular service begins. Most clients are fully onboarded within 2 weeks.

Question 43

Do you work with clients outside Indore?

Accepted Answer

Yes! 70% of our eCommerce clients are outside Indore. We work remotely with clients across India and internationally. All communication via phone, video calls, WhatsApp, and email. Cloud-based systems ensure seamless collaboration regardless of location.